Help & FAQ's
Joining The Fitness Mosaic
What are the Terms and Conditions of membership?
The terms and conditions of membership can be found here.
How do I start a new membership?
Can someone show me how to use the equipment?
Yes, of course! Each member can have a 30-minute appointment with one of our fitness coaches. During this session, you will learn how the machines work and you will be able ask some specific questions directly to one of our coaches. We recommend all members have this Induction to ensure you know how to get the best results in the club.
Book your induction
Will you put up the price of my membership?
From time to time we may need to increase the price of membership. We will give you at least 1 full months’ notice of any price increase and will make it very clear when the price increase will take effect and how much your membership will cost after the increase.
If you join on a promotional monthly price you will get that membership rate for the time specified after which it will go up to the usual price.
Are there any special deals & discounts for Corporate memberships?
We do offer discounts for Corporate memberships for 25+ members. Please email the club here to discuss your specific requirements.
Can I get a membership discount?
Unfortunately not. All memberships are set to the Membership Tariff
Can I pay upfront for a period of time?
You can pay in advance for 12 months at a discounted rated of 12 months for the price of 10.
You can also purchase day passes which will also you access for the day.
Our membership tariff is detailed below;
|12 Month Annual Membership Peak||£349.99|
|Single day access||£10|
Why do I have agree to the Health Declaration?
We require all members to agree to the health declaration as part of the joining process to ensure you are safe to use the club. We would advise consulting your doctor first if you are unsure.
Can I pay for my monthly membership with cash?
Unfortunately not. We cannot accept cash payments for monthly memberships.
If you choose a monthly membership, you will be prompted for your payment details at checkout.
How do I access the club?
Members access The Fitness Mosaic by using a bar code generated within The Fitness Mosaic app. Click here to learn more about Barcodes and how to get yours.
Can I try out The Fitness Mosaic before joining?
Of course! You can purchase a one-day pass from our website to try us out before joining.
If you would like to take a look around the club before joining, please pop down into the club between 11am – 7pm and press the bell … one of the team will be delighted to show you around.
Buy your day pass here.
How old do I need to be to be a member?
You must be at least 16 years old to join The Fitness Mosaic. If you’re not quite 16, you won’t be able to join yet, but we look forward to welcoming you into the club when you are.
How can I join The Fitness Mosaic?
It couldn’t be easier! There are no long forms to be completed … you can join on-line from the comfort of your own home either via a PC, mobile, tablet or you can join in club using the kiosks in the entrance area, where one of the team will be able to help.
The joining process will only take a few minutes and you will receive your personal email which includes your access ID to gain access to the club within seconds.
You can read about the various membership choices to decide on here.